About Us

Vision Statement

NCI strives to provide our client’s with a service which is both exceptional and cost effective. It is our aim to provide and implement first class security and protection solutions to all of our clients and to maintain our high level service through the identification and introduction of new and efficient security methodology.

NCI places great emphasis within its people. Through their individual growth, innovative thinking and recognition of performance we believe we will service our client’s requirements to both meet and exceed their expectations.

We will continually ensure that we:

  • Provide our customers with the best staff and service.
  • Satisfy our client’s requirements.
  • Provide our service within the agreed timeframe.
  • Provide our staff with a work environment that acknowledges good work and encourages innovative thinking and individual growth.

Our vision is to provide our clients with a service, staff and management system which meets and exceeds their needs. Our aim is a long term relationship based on our client’s satisfaction together with our high level of service management.

 

Our Vision

NCI will provide a professional and high quality service to our clients. Through our management and personnel we will provide an exceptional and tailored service to suit our client’s needs.

We will nurture a culture throughout the business to encourage and reward our people for their dedication to excellence and commitment to quality service. We will encourage our people to be innovative and resourceful and thus motivate them to provide a service that is both expected and beyond the requirements of our clients.

Through the empowerment of our people we will provide our clients with a service that will be delivered within the agreed time frame, satisfy the client’s requirements and be cost effective.

We will also provide a work environment where our people are recognised for their performance and that encourages the use of initiative and individual growth.

 

Background

NCI was originally established to deal with all aspects of security services in an industry that needs to provide client requirements. In today’s changed world we strive to identify and provide the most modern and effective solutions to our client’s needs.

NCI principles are based on providing a personalised and specialised service to our clients. In working together with our clients to identify their specific needs we will provide dedicated, professional and cost effective solutions to their service requirements.

It is the commitment of NCI to ensure client satisfaction and excellence in service. We will ensure that our client’s interests are protected and that we remain proactive in our approach to both our client’s service requirements and current security solutions.

NCI can provide professional services to our clients throughout Australia by way of our service level agreements with professional licensed security providers in other states and country areas.

We have also formed a business partnership to provide our clients with a 24 hour/365 day Grade 1 Certified Monitoring Station and Electronic Systems Installation and servicing.

The company places a high emphasis on its statement of ‘protecting your future’. Through innovative and pro-active management we will build partnerships with our clients to progress our businesses into the future.

 

Commitment to Service

NCI is committed to providing our clients with quick, effective and value driven solutions for their service needs. The security industry today plays a major part in business operations and as such has become an integral section of most businesses for both the protection of personnel and property. It is with this focus that NCI is committed to building strong relationships with our clients and ensuring that we ‘fit in’ with our customer’s business culture.

All NCI staff has a strong customer service focus for both the client’s internal personnel and customers. They are committed to identifying problem areas, dealing with matters as they arise and identifying possible future risks.

At NCI we believe that communication and a strong relationship with our clients is as important as the service function we are providing for them. Our business is based on customer satisfaction and we believe that through open and honest communication and a close relationship with our clients we can provide a premium service that meets, and exceeds, their expectations.

NCI management and staff are available 24/7 and can address urgent issues immediately and any other inquiries will be handled within the next 24 hours.

 

Services Provided

NCI Pty Ltd provides a comprehensive list of security, investigation and protective services;

  • Security Guards (Covert & Uniformed)
  • Mobile Patrols & Lock Up
  • Emergency Alarm Responses
  • 24 Hour/365 Days Grade A1 Alarm Monitoring
  • Cash in Transit & Banking
  • Security, OH&S Risk Consultancy
  • Risk Assessments & Management
  • Covert Investigations and Surveillance
  • Personal Protection Services
  • Electronic Systems and Servicing

 

Summary of Services

NCI Security Guarding Services

  • Concierge Services
  • Gatehouse Duties
  • Static Guarding
  • Customer Service
  • Special Events

NCI Mobile Patrols

  • Alarm Response
  • Site Inspections
  • Open/Close services
  • Data Point Recording
  • Cash in Transit (Uniform & Covert)

NCI Executive Services

  • Executive Personal Protection Services
  • Debugging Services
  • Covert Investigations (Surveillance & Factual)
  • Risk Assessments
 

NCI Monitoring Services

  • A1 Classified Centre
  • 24/7 Staffing
  • Open/Close Time Monitoring
  • User Identification
  • Australian Standards Compliance

NCI Electronic Systems

  • Alarms
  • CCTV
  • Intercoms
  • Access Control
  • Servicing 24 Hours